This site is an absolute fraud. I bought a Vanessa Bruno top for my sister. When she tried it she did roll up the sleeves to see what it looked like. It didn't really fit her though. So I sent it back and now they are claiming at customer services that the item is worn and they will not accept it. I am writing a full review of my shopping experience for a number of online fashion sites. This is terrible service. Do not shop on this site. Go to Matches.com or Net-a-Porter. I contacted a number of major department stores and other online sites and they stated that it is perfectly fine to rolls sleeves up when trying a shirt or blouse on and should not affect the Returns Policy. I am so utterly disappointed - I hope there is an option for no stars!