JB S.

First LegacyBox delivered my "memories" a month late. When I opened up the thumb drive I discovered that it was another family's digitized movies. When I called LegacyBox to inquire about what happened, they customer service rep was pathetic. LegacyBox had no record of where my thumb drive of my digitized movies had gone, and worse yet, no concern or acknowledgement that they had breached my and this other customer's privacy. I had to push for a reimbursement and for them to process my original order, it took the barely educated customer rep to do so. To add insult to injury, LegacyBox has still not A) delivered my original order and B) explained what happened. DO NOT INTRUST LEGACYBOX WITH ANY IMPORTANT CONTENT.