Horrible, horrible, horrible! I ordered a replacement carafe from thegourmetdepot.com in August and was informed it was on order--not a problem since my old cracked one was still marginally serviceable.
When I called in October, I was told (quite rudely) that they still did not have any in stock but would be receiving them within two weeks. When I called again in February, the employee who answered the phone expressed his surprise that the order hadn't been filled yet since they had had the carafes in stock for some time!
So, SIX MONTHS after I placed the order, I finally got my carafe. I'm sure if I hadn't bothered to call, I would still be waiting.
Did I mention that my credit card was charged way back in August?
Stay away unless you aren't in a hurry to get your merchandise...