J B.

I used Tesco Direct for the first time recently, to purchase a sofa for my flat. Never again.

It has now taken four attempts by Tesco Direct (and it's third party contractor, Arrow XL) to deliver the sofa, and the job is still not finished. The first two times, the wrong sofa was delivered. The third time, it was the right sofa, but damaged. On the fourth attempt, it was the right sofa, undamaged, but, despite assurances (from both Tesco Direct and Arrow XL) that the damaged sofa would be collected, this never happened. Tesco Direct is unable to explain why, or, it seems, to confirm when/if the collection will take place.

While the customer service staff are always polite and sympathetic l when i call them, the assurances they provide simply don't happen, largely because they seem to have no control over what happens at the warehouse, nor with respect to the activities of their third party delivery company. I have now wasted considerable time, chasing Tesco and waiting for the delivery of the sofa, and it is clear I will now need to waste further time for the collection to take place (if, in fact, it does).

Having had this experience with Tesco Direct, I would strongly urge anyone considering purchasing deliverable products from them to go elsewhere. Their furniture may be well-priced, but it's a false economy when you end up spending as much wasted time as I have waiting for them to do what they say they; re going to do.