Jay W.

I booked thru Airbnb a unit in Newport Beach. The pictures of the unit looked good. However, the place was a hovel. I can't begin to list all that was wrong with the place, but perhaps the best example was the mold growing on the heat register. Considering the place was a dump and the mold made my allergies intolerable, we had to check out after 3 days of a ten day reservation. But what really annoyed me was after I send an email of complaint to Airbnb, they had the nerve to respond saying it was a pleasure to speak to me and they were closing my case. The problem was they never spoke to me about my complaint. I could not believe the unmitigated gaul. I strongly recommend that you not use Airbnb because if you ever rent a place based on the pictures (which are misleading) or have to lodge a complaint with Airbnb, you will get some bull sh... response. I feel completely ripped off by Airbnb and want to warn anyone interested in booking they them, you will get butt fuked