Jayshree P.

The worse experience ever with seatsbay. They were really quick to debit my credit card for a match but now that my family are not able to attend the match due to the coronavirus, they refuse to refund me. Stating that they would give me a partial refund if I do not post on social media. Obviously they are only interested in keeping the large fee that they charged for the match and are not interested in the health and wellfare of their customers. Joe Davies was the person that responded so abruptly to this request and who blocked my search for Seatsbay on my profile, such appalling service!. From: "Joe Davies (FC)" <*******@fcsupport.zendesk.com>
Date: 24 March 2020 at 17:19:43 SAST
To: "jayshree. Pather" <*******@outlook.com>
Subject: [FC] Re: Hi. We have booked to travel from South Africa to...
Reply-To: FC <support+*******@fcsupport.zendesk.com>

##- Please type your reply above this line -##
Your request (*******) has been updated. To add additional comments, reply to this email.
Joe Davies (FC)
Mar 24,17:19 IST
Dear Jayshree Pather - Regarding order *******

Please note - as for the reason our сustomer satisfaction is the first priority for our company, we have checked this matter again.
In your case, we are willing to make an exception.

As an act of goodwill, we are willing to refund you 30% of the total amount you have paid to your bank account.

In order to apply the refund as agreed, please confirm that you will not have any further claims towards the company, and you will not use any legal or social media platforms such as review sites, Facebook, twitter etc. against www.seatsbay.com

Once we will receive your confirmation, You will receive further notification that a refund has been issued back to your bank account.

Thank you for using www.seatsbay.com

Best Regards,
www.seatsbay.com
Joe Davies