Jaysa Z.

There was no email reminding about the end of the free trial. There were no emails each month indicating they had charged my card. There wasn't even an initial email regarding the initiation of my account. I had used a card that I don't monitor very closely, so it took me 3 months of charges to realize I was still paying. I had even set a reminder for myself to cancel it, but since I couldn't find an email, I didn't follow up on my own reminder until I noticed the charges. On the flip side, their customer service, especially, Danny, was very good about getting my last month refunded, and obviously it was my fault I didn't cancel which is why they are getting 3 stars.

I buy a lot of stuff on Amazon.(Probably too much.) There are occasionally problems, and they have been good about issuing refunds when warranted. I find the site easy to use. I always rely on the customer product reviews in my buying decisions.