Jay R.

I recently ordered from Adorama for the very first time. I have been looking for another reliable company to do give business to as I make 2-3 camea related orders a month. Long story short, I ordered a lens from them and a few other accessories. Everything went well except for the lens had some sort of damage on the rear element affecting image and video quality. They sent me a packing slip to exchange, however this is where it gets bad. I have to wait a few days for Adorama to receive the package, then I have to wait around 3 days for them to process the exchange and then I have to wait however many days the shipping takes. I needed this lens for a client in 2 DAYS from today, which is why I ordered much earlier in the week. I am going along with the exchange because I can make great use of the lens I ordered, however I have to now go rent this exact lens so that I can use it for my client in 2 days. First and last order from me. I simply can not take the risk of receiving another defective item and then waiting around a week for the entire return/exchange process. Any other times this has happened for me (twice in 6 years), the retailer simply sent out the item I ordered immediately as we both agreed that I would be charged again had they not received the defective item within a given time frame.