They are a bunch of charlatans! Their returns policy is non existent which means you have to foot the cost of the returns. This is what happened to me when a sink unit I ordered did not fit. The sink cost £214.90 plus the delivery charge. When it did not fit we carefully wrapped the sink and put it into the original packaging to return it. Unfortunately it was not clear about the customer having the responsibility for returns and so I paid for UPS courier service and paid a whopping £60 to collect the sink and return back to Victoria Plumbing. Unfortunately the sink got broken. Victoria Plumbing sent me photos and an email saying I could not have a refund. So who was responsible for the damage? The courier UPS or Victoria Plumbing? I cannot prove this so I was on the loosing end and lost my £215. Victoria Plumb are certainly not a quality company! I believe Victoria Plum which is a different company altogether has a return service not to be confused with this sham company Victoria Plumbing. The names are too similar so don't be fooled!!