I decided to find a game while I was layed up to help with boredom, and went to gsn and then VEGAS WORLD, I didn't like VW at first but as I played and they had all these acheivment bonuses and you could stop the wheel so u felt somewhat in control. You win regularly AT FIRST, and now that I had played there 3 yrs its the way they GET YOU, because at first you have a chance of being one of the high rollers #1 way they get you, then as u move up the levels it just cuts out. So you may THINK OK MAYBE I will BUY GEMS and get CHARMS and I can be a top player, but then your so called luck goes cold. They had me thinking ok it might have just been off today or last week or... but I got so addicted to the thought that I would still have a chance to play WITHOUT BUYING HUNDREDS OF GEMS EVERY WEEK they go so fast. I found by the end that I was addicted to what illusion they gave with the WAY THE SYSTEM IS DESIGNED AND SET TO GRAB YOU THEY USE PHYSCOLOGY. So I tried to do the free gems videos NEVER PAY OUT and they MAKE U WAIT DAYS AND WEEKS another ploy to get you to buy gems. Trial pays system tells you you have to send in photo shots emails and then after all that they just BLOW U OFF. The new one is REVENUE UNIVERSE there support button wont work, so wheni emailed to complain that I didn't get my gems when I followed theyre link they told me not to email but use the support button even though I told them it doesn't work. Ifyou complain to VW about ANYTHING they give you a scripted blame you answer and then ignore you. NOTHING IS EVER THEYRE PROBLEM CUSTOMER SERVICE IS A JOKE> IT DOESNT EXSIST. All the money iv spent when the game is a marketing scam machine. The fun I had at first trying to gain coin and floor levels turned into a system that took me into being depressed instead of relaxed and I cant believe they haven't been INVESTIGATED FOR FRAUD OR SAYING ONE THING AND NOT DELIVERING. SETTING THE GAMES TO WATCH CERTAIN PEOPLE AND NOT PAY OFF OR WIN so you will keep putting in 20$ 30$ some days to win something so you can play alittle without losing it all in 2 hrs 2500 gems gone that fast. I know a lot is my fault, but im telling you its not just me, they have alerts so when someones won a little bubble comes up by thyere avatar well in the last 6-8 months no one is winning and everyone is complaining in the support page that just there for looks.