Jayne B.

I went into Zara Manchester today and was surprised to see under the uk price a EU price. I liked a particular jumper and you could clearly see 29 and the £39 uk! I spoke with a shop assistant and she agreed it appeared unfair. I asked if I could pay in uk and was told no. The really nice shop assistant pointed this out to the Manager and told me ' it was the company and I had a choice, I did not need to buy! She then said when she was in Spain she went Zara in Spain. I pointed out she was not helpful, she definitely was not bothered and had no customer service etiquette. Why do Zara blantently rip us off.

I saw a body suit I really liked but thought it was expensive at £89, I have been in the shop several times and last week bought my daughter a dress. I still was not sure about my top. Tonight - when Black Friday sales started I went in and thought I would treat myself. I picked up the top - it said £89. No markdown. When I got to the till I asked for a new one but was told they would shop order and send to my home free of charge. I started to pay and she said £129: I questioned it and she said they had gone up!,,, I said she should honour the price on the top. She went to her manager - who was tooo busy to talk to me. He said I could have it but it was a final sale and I could not return it. This was a new in the shop top. Also told I would need to pay postage. I have at least 6 dresses and was going to buy more, but I will not buy knowing the company up the prices. I saw the top for at least 3 weeks at £89. What a disgrace