bergamus A.

Despite reading a lot of negative reviews about this company's customer service and long delivery times, I took a chance. They have some cute stuff, and although they stock some of it on Amazon it was much cheaper to order directly with PopReal. I ordered some Mother/Daughter dresses, and didn't need them for 8 weeks so thought I had plenty of time. After a week of my items sitting in "awaiting receipt" state I emailed customer service. I got a polite response in poor grammar asking me to be patient. Another week went by. I forwarded my original email and asked for an update. Again, another poorly written reply asking me to continue to be patient. At week three, same thing. The reply this time was that it was peak season (hard to believe summer dresses could be so popular in the middle of the northern hemisphere winter) and to be patient. Realizing that the items were at risk of ever arriving at all, I cancelled the order at week 4 and emailed asking when to expect my refund. It's now week 5, and I haven't heard anything. Fortunately I paid with PayPal and have filed a PayPal dispute. BTW - I did end up ordering the exact same items on Amazon. They arrived within a week on free shipping, and are actually very nice.