They said my pallet was lager and it weighed more than what I got a price for. I sent in the documentation they asked for to Leticia and then I tried calling her with no answer response. After about 6 days they charged my card an extra $327.00 I wish I would have check the reviews before I used them. The freight did come on time. The thing that made me upset was I had no response from Leticia, the Disputes Representative. I might not have bought it if I would have known how high the shipping cost were going to be.