Jay M.

I bought a 2011 Volkswagen Golf from a dealer a little over a year ago. Right from the get go, the car's electrical system was a huge issue: EPC and Catalytic Converter lights flashing on and off at unpredictable times. Occasional rough idling and stalling at stop signs and traffic lights. A failed central computer (which I had replaced, but didn't solve the intermittent problems). And the last straw: at 60 MPH on 35E North in Saint Paul, a red Generator light came on and the engine died. I pulled into the breakdown lane. After a minute I was able to start the engine, and resumed my trip.

A local garage (which I respect) diagnosed the problem as a failed Generator and a bad Crankshaft Position Sensor and offered to replace both for $1600. For a second opinion, I went to Your Mechanic. Travis arrived, and I described in detail all my experiences with the car.

He was skeptical of the other garage's diagnosis. "When a Generator fails, that's it. It's dead." To prove his point, he measured the Amps output of the Generator. It was well within range.

In summary, he said: "Your description of the issues points to an electrical system issue, not a mechanical one."

Travis could have replaced the parts, but he felt it wouldn't solve the core issue and Your Mechanic would be on the hook for a a 12 month-12,000 mile warranty. He referred me to another garage that specializes in European cars.

I'm an older guy, and I recall a time (the 1950s) when garages/mechanics stood by their work. Unfortunately, that time has long passed. I want Travis to know I respect (and feel in debt to) his honesty and integrity. I will definitely call on him again!