Jay L.

Disappointed. I ordered my watch back in May 2020. I understand with covid there would be less than optimal delivery times but I was willing to wait.

Fast forward to May 25, it shows my packaged is sitting in Canada. It is now October 2020 and zero updates.

I've reached out to CEO Juan several times and was told because of covid I would have to 'wait'. He even offered me he'd open a claim/investigation on my package but was told to wait a week. Fast forward a week later, he now tells me everything must be backed up at the border and hasn't told me if he's open a claim yet. Again, was told to wait and directed to their own tracking site that it has landed in Canada.

I voiced my concerns that I believe the package may be lost but he told me otherwise. I contacted Canada Post and on their end it's considered still 'inbound'. If the CBSA has received it, it would at least update on the website that it's under review.

This was back in July 2020.

I kindly asked him again early September how long I am proposed to wait before opening a claim because now it's getting ridiculous. Keeps saying he'll ship me a new product and now its out of stock. (I have all the several emails exchanged)

I've received many packages from other countries including Spain within a month. It's almost half a year and I'm getting no help from this company. I've been extremely patient and understanding considering the times but 7 months? How long do I have to wait before it's considered lost? Juan refuses to give me a refund no matter how many times I ask and insists I wait for a new shipment because now the product i bought is out of stock.

He refuses to compromise and offer me another watch after making me wait so long.

I can't even receive a refund because they don't use PayPal and that should be a good reason why not to buy from this company. This company isn't willing to help a paying customer.