Jay L.

Ordered an IP camera from Tomtop.com in November 2017. Their website said international shipping takes 15-20 business days to receive.
I used their online tracking to watch the shipping process. After 6 weeks I noticed the tracking never changed as the item still showed at the China shipper location. I contacted them via email asking the item status. They responded with the statement that a snow storm in the USA was the hold up.
Waited a few more weeks and inquired again. They told me to "please wait some more time". After 3 months I requested a refund as the package still showed in China. They pushed back and said "they were contacting the shipper for status.
At 4 months, They came back with the package was lost and I would receive a refund in 5 days. 4 days later the package arrived, the refund of course did not.
4 months seems a little long, other online services like Wish.com arrive in much less time and refunds are very quick if the package is lost. Tomtop customer service is more lip service and only pushed back on my requests. I can't recommend Tomtop.com.

If the company you purchased an item is not willing to work with you on a refund or return simply contact the (BBB) Better Business Bureau. They will work with you to resolve the issue.