Jay D.

I booked a round trip ticket with Justfly.com. When I had a death in my family and had to change the ticket so that I could fly back home, the FIRST customer service rep told me the cost to change dates would be $225. I called back later to finalize the date change so that I could be home with my family. The SECOND customer service rep said the charge to change would be $525. Seriously? $525 to change the ticket by one day for a death in the family? I said no thanks. Then I booked a ticket with another company for a little under $200. Justfly.com... use only if you like to be lied to and overcharged for any changes. And goodness knows, please tell the people in your family to stay alive while you're away!