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1 Review by Jay

BikesDirect

BikesDirect

9/21/18

I purchased two bikes from Bikesdirect and one of the bikes came with a defective read brake caliper. I contacted the manufacturing company Tektro which manufactures the TRP line of brakes. Their customer service sucks. So I reached back out to Larry @ Bikesdirect and in 5 minutes I received a notification that a new caliper was on the way, and a prepaid label for a return of the defective part was shipped. I would buy from Bikesdirect again in a heartbeat, and I hope I never have to deal with Tektor again in my lifetime. Thanks Larry for the awesome customer service.

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