Developed in part with a grant from
the National Science Foundation

Member since September 2018

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 186

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Jay




I purchased two bikes from Bikesdirect and one of the bikes came with a defective read brake caliper. I contacted the manufacturing company Tektro which manufactures the TRP line of brakes. Their customer service sucks. So I reached back out to Larry @ Bikesdirect and in 5 minutes I received a notification that a new caliper was on the way, and a prepaid label for a return of the defective part was shipped. I would buy from Bikesdirect again in a heartbeat, and I hope I never have to deal with Tektor again in my lifetime. Thanks Larry for the awesome customer service.

Jay hasn’t received any votes.

Jay hasn’t received any thanks yous.

Jay doesn’t have any fans yet.

Jay isn’t following anybody yet.

Similar Reviewers on Sitejabber


Literally the most professional and expedient service. Even though I had an issue with the order,...


I got my Motobecane Fantom 29 Comp and as I was assembling it, I discovered that the front brake...