I received a box that did not work after I pay $250+ for a 12+ subscription. The box would not work and I wanted to return the box and get my money back. Contacted customer service and was told to mail back the box- which I promptly did. They said that I would receive my check in the mail after they get the box back from me - foolish me - I never received back my money - despite repeated calls and emails I sent them - please stay away. SLINGTV is cheaper and gives you great reception - thats what I went for in the end. But after losing $250+ on these unprofessional, unethical fellows.