Jay B.

Oct - Sep 2020
I bought garlic seeds from Etsy for the first time. I was expecting great product. The package comes and I found that one of the bulb all crush. The bulb also have mold and rotting. I've been a garlic buyer for a while now, but never have this type of bad quality service.

I also bought sunchokes plant from Etsy for the first time. I was hoping this time they can finally give me a great product. My package comes 4 weeks later 2 weeks late, and open the package. I was shocked when I look at the plant. It was completely dead. The plant have barely roots on it to survive the travel.

I try to communicate with the company and got a hold of Steve. And he was completly unprofessional. He never even apologized for the product that they sell to the costumers.

This is the conversation I had with Steve.
PlantsruleShop (#*******269)
In response to:

Me."There's not even a single tiny tubers on this plant what the hell is goingon."

Steve. Yes, you are buying the plant, the tubers will develop.

PlantsruleShop (#*******269)
In response to:
Me. "I want a full refund and you can have this dead plant back"
Steve. Return it.
To respond to Steve, just reply to this email.

This is the worst costumer service I've ever have. I'm a regular Amazon, Wish, Alibaba buyer, and various online market. I strongly recommend to not shop on this site Etsy. You will have bad experience and will loose money on the process. I have decided not to get a refund because this company will never succeed treating customers this way.

Zero Star. From Canada.