Jayavadani R.

I have ordered the flower on 18-Aug-17 to deliver on 20-Aug-17 which are for my Brother's death anniversary.
I wanted to decorate my Brother's Cemetry with the flowers I send from the UK.

An order has been approved on the same day but they haven't delivered the flower. I tried to contact them through online chat, customer support agent joined the chat and there was no response for 10 mins. I tried to close and open another chat. No answer again.
I couldn't see the latest status on the pickup flowers account. Today 21-Aug, i am wiring the complaint after i talking to the customer service over the phone. They said the agent delivering the flower is not available and they cannot deliver it and they are going to refund my money in next 7 working days.

This is so frustrating that I cannot send any flowers on my brother's death anniversary. I am really irritated with the service they provide. I have provided my email, phone number and recipient phone number. They haven't contacted any of us.