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JAYA A.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Shopping

Member since April 2020

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1 Review by JAYA

5/6/20
I returned 10 items due to its FAKE & PLASTIC composition. When I used PAYPAL I got my MONEY BACK.
When my PAYPAL EXPIRED I USED MY CC and NEVER GOT MY REFUND.
TOP HATTER IS A SCAM -- THERE IS >>NO<< CUSTOMER SERVICE CENTER FOR COMPLAINTS.
THERE IS >>NO<< ADDRESS TO >>SEND << BETTER BUSINESS BUREAU TO INVESTIGATE.
THE ADDRESS >> TOP HATTER << CITE << IS >>> FAKE <<< NO SUCH ADDRESS.
YOU ARE >>>BIDDING << AGAINST >> SOMEONE IN THE COMPANY<<>> RAISING THE PRICE<<
SCAM <<>> SCAM<<>> SCAM<<>> SCAM<<>> SCAM<<>> SCAM<<>>
angeliquec12
Angelique C. – Tophatter Rep
Hi Jaya,

Thank you for your review.

I'm very sorry that you received items that weren't what you expected. I know how frustrating and disappointing that is.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. Please refer to our FAQ How do I request a return? here: https://help.en.tophatter.com/article/65-return

Shoppers also have the option to rate their delivered items. Rating items is essential because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons, we encourage you to evaluate the products you have purchased, although doing so is not required.

Tophatter has a B+ rating on BBB, and millions of users use our marketplace, which is proof of how professionally and ethically we work and the trust our users have in our platform. You may view the following link for more info :
https://tinyurl.com/y8fv5rfe

If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.

Respectfully,
Angelique

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