I bought 2 pair of Ugg boots from this website both size 9 and got 1 decent looking passable tall pair of boots and 1 short pair that were way too big, too wide and looked like they were made of card board. I wrote to the company several times about an exchange. Took a while to answer then they just ran me through hoops. Basically saying I was lying. I took pictures to show them and they then said that was not the boots they sent me. They the color looked off then I took more pictures they then asked for even more pictures. After 18 emails back and forth and the complete run around I decided to take matters in my own hands and contact the FBI of international exchange who thanks to my brothers help I'm filing a formal complaint. I even offered to pay to have them return I just wanted a pair that fit. When I first ordered the boots I paid $33 each for delivery and they sent them in the same package so right there I should have known they were a rip off. Where does it cost $66 to deliver boots? They should have just accepted my return and sent me a new pair no big deal even though they are fake, but the tall pair are passable. Now I'm stuck with a pair of size 10 cardboard shoes! If anyone wants to see the emails back and forth with this ridiculous company let me know I'm happy to share. BTW I have a friend and a niece who ordered from the same company and said theirs were fake too but, passable as long as people didn't really look at them!