Javier R.

I am a professional photographer from Spain based in the amazing skies of Chile. Keen on astronomy since I was a child I decided to go ahead with a new technology and buy an H Alpha Telescope. After some reviews I decided to go ahead with the Solarmax III 70mm and it nice new two-speed rack & pinion focuser that makes the difference from the old version.

The product was sent to Chile by DHL Express and it came in a nice timeline.

Since I was new on this tech I begin to do my tests with the telescope. During the first month I tried to make it work but it was impossible to have any detail in the inside of the sun disk and I have a reflection on one side of the sun, is like having two suns. I decided to buy a monochrome camera thinking it was because of using a RGB one, after acquiring my camera I did some tests but as well no detail on the disk and the same reflections.

After making some contacts with B&H Photo they put me in contact with Meade, my 30 day period for refunding passed so B&H Photo at the end didn't help and pass me to Meade in order to go through the warranty process.

Now I am handling with Meade technical people in order to solve my problem, B&H does not want any responsibility since the 30 day period has passed.

The problem in case anyone have it:

One of the etalons come from the factory decontacted or during the transportation. Now I have to pay the transport to Meade in US and as well to bring it here again to Chile, it will be around 1000USD and around 8 weeks to have it repaired since arrival and this for a new product that I am going to pay by my own since nobody feels responsible of selling a bad product.

I would like to advise anybody to review the product during the 30 days period, in case is a new tech like this and you do not feel confident of having the technical skills to make it work you have to make the consideration of the issue I have had and the increase of money and time that can impact on you.

If I could I would not buy this again internationally thinking in the lack of help from the seller and the money spent for a warranty claim.

This is not the service I am looking, the seller should be responsible at least for a year in case of any defect. And not having any help from an after sales department after buying a new product is not what I am looking for, much more if I think all the money spent in this shop.

Kind regards,

Francisco Javier Ramos *******@abriendomundo