Jaspal R.

I have been ordering from Allivet for about six months now and every time there are issues. When these issues are brought to customer care's attention, there is no response. I receive notifications that requests were sent to my vet and then I confirm with my vet that they have responded and yet my dog's medication does not ship. To put this into perspective, I placed an order March 15th, confirmation was provided two days later and it is now March 23rd and my order still has not shipped. I timed ordering my dog's medication so it wouldn't run out, but now it has and the situation is dire. Failing to process an order in a timely manner is one thing, but to repeatedly ignore my attempts to reach out to customer care and get some indication as to what is going on shows a real lack of consideration - downright contempt, actually - for customers.