I purchased a laptop and mouse through Lenovo's website about a year ago.
The site was very confusing and difficult to navigate. I wasn't sure which computer I wanted so I did a lot of research. There were so many links on the site which brought up essentially the same computer, but with a minor modification such as a faster processor or more ram or in some cases, the same computer, same specs, different price.
When I actually ordered my computer I managed o get a decent discount, and it worked out at a reasonable price. The mouse I ordered at the same time came about a week earlier thn the computer which was a bit silly.
The computer ended up taking ages to come, and even longer than they'd estimated so I called them up, spoke to someone with very poor english, very difficult to understand, and was told to contact the delivery company (with whom I had a more pleasant experience, but couldn't Lenovo have contacted them for me?).
In the end I got my computer and I'm very satisfied with it.
In summary the website is far too confusing and could be simplified. Ordering system was good. Product is good. Customer service not so good.