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They have the wrong part number linked to my truck and so I purchased the wrong part. I even went to manufactures site and showed them and they still tried to put blame on me and force me to pay shipping on new part and return of the wrong one.
UPDATE: got an email today they acknowledged their mistake and are attempting to fix it at no charge to me. If only they would have done this yesterday
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Empty.
Make you feel very important. Take care of the customer with no problem. Ill refer so many to...
Dear Jason,
I am sorry to know that you received the wrong part. We acknowledge our mistake and you will not be responsible for the return. The return paperwork will be provided to you shortly. I have also sent you an email and offered a compensation to you as an apology for the inconvenience.
Please let me know your opinion.
Thank you for your trust and cooperation with us.
Have a great day!
Sincerely,
Consumer Relations Team at CARID.com