Developed in part with a grant from
the National Science Foundation

Member since February 2018

  • Reviews 3
  • First to Review 1
  • Thank Yous 1
  • Fans 0
  • Profile Views 258

Review Distribution

5 stars
1
4 stars
3 stars
1
2 stars
1 star
1

About Me

I enjoy challenges and have a PhD in physics.

How I Can Help

I think know about a lot of things many don't.

Interests

science, technology, games, cars, economics, politics, psychology, physics, etc.

3 Reviews by Jason

Sort by: Most recent

Lichess

Lichess

2/12/18

Hands down the best site there is for chess. It is amazing that the most popular chess site (not this one) actually prevents you from playing a timed game with a friend for free. (You have to play snail chess, where you move once per day or week!!!!)

Live Science

Live Science

2/12/18

I guess this is how they give people news now, lighthearted articles with a touch of real science. It is sad, but it is what it is, and some science is better than none, probably. They cover odd and amusing topics not normally covered. This site often has provocative titles that don't pan out. Arguably bordering on click-bait, this is one of the better ones, actually, so three/five stars.

Roomster

Roomster

2/14/18

Roomster censored my listing of a room so that it would not appear on maps which people use when looking for a place to live. The tech support people constantly changed the subject each time I tried to point this out, and denied any censorship was taking place. Their responses about off topic issues like not getting emails and scammers make little sense unless they are extremely incompetent or, more likely, knew what they were doing and were just trying to hide it,perhaps hoping I'd close the account. Most people won't have this issue, but, it is much worse than it looks because it, as odd as it will appear to most, actually happened to me on four/four (!!!!) other roommate-related sites, so I think it is the right thing to do to warn people about the possibility of it. At any rate, here is the actual transcript I had with tech support, and you can judge for yourself if you want to do business with this company.

Jason
February 11, 2018 11:54:01
Bug Reports
Is my ad visible to others? I have not gotten a single response or message at all in a while.
helpdesk_messages
csrep011
February 11, 2018 12:00:15
RE: Help & Support
Yes. You have one nice listing for Furnished room near Wheaton Red Line Metro
helpdesk_messages
Jason
February 11, 2018 12:23:11
Bug Reports
I clicked on room search, and it was not located on the map.
helpdesk_messages
csrep011
February 11, 2018 12:29:30
RE: Help & Support
He is seen only by other users.
helpdesk_messages
Jason
February 11, 2018 13:08:49
Bug Reports
May I blog about this allegation, that I am not supposed to see my own advertisement?
helpdesk_messages
Jason
February 11, 2018 13:13:05
Bug Reports
And can I get your name and address so that readers know who this interesting information about your website should be ascribed to?
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csrep011
February 11, 2018 13:21:19
RE: Help & Support
You can see your listing.
1) Go to "Menu" (tap on your photo on top right);
2) Choose "My listings"
3) Scroll down the site and check or change your listing
helpdesk_messages
Jason
February 11, 2018 13:42:46
Bug Reports
But I'm not showing up on the map for others who search for me by the map.
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Jason
February 11, 2018 13:43:00
Bug Reports
You're censoring my ad.
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csrep011
February 11, 2018 13:47:34
RE: Help & Support
No.
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Jason
February 11, 2018 13:54:42
Bug Reports
Proof that the ad is not showing up to strangers: https://ibb.co/nrVOy7 .
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csrep011
February 11, 2018 13:56:51
RE: Help & Support
The link you sent was not sent to you by Roomster.
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Jason
February 11, 2018 14:02:37
Bug Reports
Right. I had a snapshot taken of what others see when they view the map. The snapshot does not show the room on the map. This means that people searching for this room by the map cannot see my listing. This explains why nobody has contacted me in about a week about the room. I am not sure why you are not able to comprehend this, and why instead you are focused on the fact that this image was not given by yourself. No, it was not. Why would you prove that you are censoring the ad when you are denying the censoring? That would not make any sense.
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Jason
February 11, 2018 16:48:34
Bug Reports
CSREP01, you are denying this issue exists, correct?
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csrep011
February 11, 2018 17:05:18
RE: Help & Support
We censor offensive content, but not your listing.
helpdesk_messages
Jason
February 11, 2018 17:16:49
Bug Reports
How do you explain the image, or did you refuse to view it?
helpdesk_messages
csrep011
February 11, 2018 17:21:24
RE: Help & Support
What image?
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Jason
February 11, 2018 17:45:08
Bug Reports
The one I showed to you at 13:54:42.
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csrep011
February 11, 2018 17:47:44
RE: Help & Support
The link you sent was not sent to you by Roomster.
helpdesk_messages
Jason
February 11, 2018 17:49:58
Bug Reports
So, you are refusing to view it? Is that correct? Is there any way I am able to send you an image for your inspection?
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csrep011
February 11, 2018 17:54:13
RE: Help & Support
Please, send it to help@roomster.com
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Jason
February 11, 2018 17:56:26
Bug Reports
Done. Can you view it now?
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csrep011
February 11, 2018 18:01:53
RE: Help & Support
This is fake from a scam artist.
Look at here:
http://support.roomster.com/hc/en-us/articles/200880280-Report-any-user-who-may-be-dishonest-or-you-think-is-pulling-a-scam-
helpdesk_messages
Jason
February 11, 2018 18:04:33
Bug Reports
I doubt we are looking at the same image. What are the first two words in the image you are looking at, starting on the upper left?
helpdesk_messages
csrep011
February 11, 2018 18:06:42
RE: Help & Support
Silver Spring
helpdesk_messages
Jason
February 11, 2018 18:08:29
Bug Reports
Right. Ok. You are saying something is a scammer. Who or what in the picture is a scammer? Also. How is this relevant to the fact that my listing is not showing on the map?
helpdesk_messages
csrep011
February 11, 2018 18:10:35
RE: Help & Support
This issue is not handled by the helpdesk. Please refer to our Help section for additional information. Thank you.
helpdesk_messages
Jason
February 11, 2018 18:53:16
Bug Reports
What section of the help page explains where to go? The possibilities are: 1.ABOUT ROOMSTER 2. JOINING ROOMSTER IS THE FIRST STEP. 3.YOUR PROFILE ON ROOMSTER 4.HOW DO I INCREASE VIEWS TO MY LISTINGS & GET THE BEST RESULTS? 5. POSTING AVAILABLE ROOMS AND APARTMENTS ON ROOMSTER 6. MEET PEOPLE ON ROOMSTER, THEN MEET THEM IN PERSON. 7. MANAGING YOUR ACCOUNT 8. STILL NEED HELP?
helpdesk_messages
csrep009
February 11, 2018 19:32:28
RE: Help & Support
We can not force our members to email you. It is possible the issue is with your search and criteria. We have no way of knowing if you make for a desirable roommate or if the rent you are asking is fair in your market.
helpdesk_messages
Jason
February 11, 2018 19:38:20
Bug Reports
The core issue isn't about lack of messages. It is about my place not showing up on the map. csrep009, did you view the image?
helpdesk_messages
Jason
February 11, 2018 20:02:04
Bug Reports
Is there a supervisor I can speak with, or should I assume this issue is totally closed from your perspective?
helpdesk_messages
csrep009
February 11, 2018 20:05:42
RE: Help & Support
All customer service is done via this helpdesk.
helpdesk_messages
Jason
February 11, 2018 20:10:13
Bug Reports
You just contradicted the reply sent at 18:10:35.
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Jason
February 11, 2018 20:28:04
Bug Reports
I am unable to cancel the account. The dialogue window pops up and then disappears, but nothing happens.
helpdesk_messages
Customer Service
February 12, 2018 10:44:38
Thank you for cancelling your subscription
Thank you for canceling your subscription. All future billing has ended. You will have full access to your Roomster mail box for the duration of your paid period, but it will not be renewed. When your paid time period is up, you will prompted to upgrade again. You may purchase a new subscription any time in the future. A Proof of purchase taken on 12/4/2017 and the Receipt that we emailed you on 12/4/2017 to jason dot arthur dot taylor at gmail dot com are available for your records
Thank you.
The Roomster Team
helpdesk_messages
csrep003
February 12, 2018 10:48:11
RE: Help & Support
Your subscription is canceled

Jason Has Earned 33 Votes

Jason T.'s review of Roomster earned 31 Very Helpful votes
Jason T.'s review of Live Science earned 2 Very Helpful votes

Jason Has Received 1 Thank You

erinp48
Erin P. thanked you for your review of Roomster

“I so wish I had checked this site before listing our place on Roomster. Biggest scam ever and the absolute worst "customer service" I have ever experienced. I hope others are smarter than me and check the reviews here.”

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