Member since September 2017
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I'm very happy with the service Larry @ BikesDirect has provided after the purchase of my Big Wake 29" BMX. The freewheel was crackling and making an annoying grinding noise. I sent a few photos with a short video clip and Larry determined that the issue was likely the bearings. He shipped me a new wheel along with a return shipping label to ship the defective wheel back. This all happened very quickly all while Larry and BikesDirect were in the path of then cleaning up after a hurricane. I like the bike too, simple, light and cool.
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