Jason N.

Bought a pair of shoes, it took them over a week to ship them out.
They only use DHL and DHL failed to deliver the package to me 2 times. Called DHL multiple times about regarding this issue. The delivery address is commercial address so we get all kinds of mails from USPS, UPS, FEDEX everday but DHL. So there is nothing wrong with the address. Contacted seller to take the package back since it's still in DHL's possession and issue a full refund back. All seller's response is contact DHL to resolve the issue because it's not their problem. Are you f**** kidding? After I told them I called DHL multiple times about this matter All I hear from them is keep calling DHL. I decided to get a pair from other reputable seller(ssense.com) after DHL's failed delivery attempt on day 2. Boom I get a tracking# after day 1. And they're using FEDEX to ship their items out which is much more reliable shipping carrier than DHL. People stay away from this business. I know it was my fault for not doing enough research before I placed the order from this place but these guys rafaello network is complete S***. Very shady tried calling them so many times by using toll free number website and they never pick up.