Jason M.’s Reviews of JustAnswer & more

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JustAnswer

Question And Answer

“Won't stop charging my credit card”

10/10/21

This business is a total scam. Do not enter in your credit card info! My bank alerted me to suspicious activity, otherwise I would have never realized that they automatically charged me for a $60/month membership without my knowledge.

I have asked them multiple times to refund the money, I was never told I'd be automatically enrolled in a membership just for asking 1 question. It might be legal, but its an unsavory and unethical way to run a business.

Tip for consumers:
Do not give them your credit card info. Avoid at all costs!

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Jason,

Thank you for letting us know about this experience. We're sorry to hear about any frustration with the membership.

If you need to check the status of your membership, or take action to cancel, you can do so from the Edit Membership page here: https://my-secure.justanswer.com/managepearlunlimited

We would love to take a look at your account to see what happened. Please reach out to our Customer Care team directly from the Contact Us page at: https://www.justanswer.com/help/contact-us

Regards,
JustAnswer Customer Care