Developed in part with a grant from
the National Science Foundation

Member since April 2015

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 225

Review Distribution

5 stars
4 stars
3 stars
2 stars
1
1 star

1 Review by Jason

BikesDirect

BikesDirect

4/16/15

Hi,
Ordered a Motobecane 2015 Sturgis fat bike in orange back in March. Paid a slight discount to receive the bike at a later date. Date of delivery was May 15- May 25. In April I get an email that reads "Update on your order -

We have good news and bad news... Good news is that by placing your order early, you have beat the price increase! Bad news is that the factory is running a month behind on these so the arrival date has been pushed back by a month. We are now excpecting them late June/early July.

We appreciate your prolonged patience and will ship theses bikes as soon as they unload! If we get any new updates in the mean time, we be sure to notify you right away.

Thanks again for being a smart cyclist and saving hundreds off your new Fat Bike. If you have any questions or concerns, please reply to this email.

Best regards,

The Friendly Folks at Bikesdirect.com "

After reading this, I called and expressed how disappointed I was with the fact that I would have to wait an additional month to month and a half. I asked if there is anything they can do to make this situation better. I suggested maybe upgrading me to a slightly better model that would be available sooner and they flat right refused. Said my options are that I could wait or get a refund. I took the refund.

Will never do business with them, and will share my experience with the many folks that I ride with. DO NOT USE BIKES DIRECT, ZERO CUSTOMER SERVICE!!!
JayK

Jason Has Earned 7 Votes

Jason K.'s review of BikesDirect earned 7 Very Helpful votes

Jason hasn’t received any thanks yous.

Jason doesn’t have any fans yet.

Jason isn’t following anybody yet.

Similar Reviewers on Sitejabber

majedj1
5/28/19

Got two. One 3 speed and one 7 speed. Both had loose bottom brackets, shifting was way off, loose...

michaelm2021
1/26/19

I ordered and paid for my $2000. bike 10/25/2018 and now it is 01/26/2019 and I still haven't...