Thumbnail of user jasonk50

Jason K.

Contributor Level

Total Points
87

1 Review by Jason

  • BikesDirect

4/16/15

Hi,
Ordered a Motobecane 2015 Sturgis fat bike in orange back in March. Paid a slight discount to receive the bike at a later date. Date of delivery was May 15- May 25. In April I get an email that reads "Update on your order -

We have good news and bad news... Good news is that by placing your order early, you have beat the price increase! Bad news is that the factory is running a month behind on these so the arrival date has been pushed back by a month. We are now excpecting them late June/early July.

We appreciate your prolonged patience and will ship theses bikes as soon as they unload! If we get any new updates in the mean time, we be sure to notify you right away.

Thanks again for being a smart cyclist and saving hundreds off your new Fat Bike. If you have any questions or concerns, please reply to this email.

Best regards,

The Friendly Folks at Bikesdirect.com "

After reading this, I called and expressed how disappointed I was with the fact that I would have to wait an additional month to month and a half. I asked if there is anything they can do to make this situation better. I suggested maybe upgrading me to a slightly better model that would be available sooner and they flat right refused. Said my options are that I could wait or get a refund. I took the refund.

Will never do business with them, and will share my experience with the many folks that I ride with. DO NOT USE BIKES DIRECT, ZERO CUSTOMER SERVICE!
JayK

Thumbnail of user mikes244
mike s. – BikesDirect Rep

Hi Jason, We are sorry you were disappointed in the delay. Please understand, this was well beyond our control due to the WestCoast Unions Port Strikes causing massive delays and back ups for all imported goods. The congestion is resolved now and bike imports are flowing as they should. The Sturgis and NightTrain Motobecane Fatbikes are incredible bikes and we have them at incredible prices. About 50 to 60% Less than any other comparably equipped bike sold anywhere else. We sell out of these bikes constantly and expect more shipments all the time.
We hope you shop with us again,
Best wishes,
Joe

Jason Has Earned 7 Votes

Jason K.'s review of BikesDirect earned 7 Very Helpful votes

Jason hasn’t received any thanks yous.

Jason doesn’t have any fans yet.

Jason isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rhein
3/22/24

After buying 4 bikes from them I know these are seconds from the production of branded bikes....

Thumbnail of user alank174
3/14/24

3rd bike I have bought from them in less than a yr. The last one I purchased was a Taz 2.7 mtn....