Jason J.

I ordered the WLToys A959 Off Road Buggy RC Car from RCMoment and paid for shipping to Canada. The package arrived within 2 weeks but unfortunately the product was defective with the transmitter not communicating with the car properly.

After sending RCmoment support an email, they asked that I send them a video of the problem which I did. They apologized for the problem and offered to send me a partial refund (about 20% off original price) to allow me to fix the problem. This was not acceptable to me because I cannot fix it and I requested a full refund or a replacement. They refused to fully replace or refund unless I paid for shipping back to China.

The cost of shipping back to China was almost as much as the Car itself and I asked that RCMoment pay for the return shipping because it wasn't my fault that the car was defective. RCMoment refused to pay for the return shipping. After several emails back and forth over a week, they offered to refund 40% of the car cost which I accepted because there was no other option and I was tired of dealing with them.

So in the end, I paid for a car that was defective and was only refunded 40%.

I recommend that you avoid buying anything from RCMoment as they may send you a defective product and will not pay for a full replacement.