Jason g.

I attempted to purchase several thousand dollars worth of items. They took money from my account then the DHgate "safety center" demanded verification by having me send photos of my credit card. That took days since they did not respond I'm a timely manner at all. Once the photos were sent they did not respond for 3 days. When they finally did respond they demanded I call my bank and get the authorization number for one of the 30 orders I had made. Meanwhile the vendors started canceling the orders due to lack of payment... DHgate had the money but for some reason did not pay the vendors. This is a shady clearance house that skims a bit off the top for coordinating with Chinese companies. There are others, they may suck just as bad, but it's hard to imagine them being worse. I spent a total of around 6 hours trying to deal with this and in the end had to file 14 separate disputes to get my money back... I would give zero stars if I could... BUYER BEWARE... this company has crap for customer service.