Jason C.

What a crappy customer service.

Sep. 18: Saw a great deal on some shoes so ordered 2 pairs on the site, cool!
Sep. 18: Get the immediate email confirmation stating that another email was to follow with tracking number, etc.
Sep. 24: I got 3-5 days shipping and hadn't gotten an email so sent an email to customer service to see what's up - No response.
Sep. 26: Call and get connected with a service rep, Krystal. She says my order has been shipped and I'd get an email right away. Nope, no email.
Sep. 27: Call again and get Krystal, again. She tells me she's looking into it. I ask her to send me an email by the end of day with just a status update. I get it, orders can get messed up or shipments can get replaced. Just want a confirmation email, that's it.
Sep. 28: No response from Shoebacca. I call again and then time get a different service rep, forget the name. He gives me the same run around, something about the order is already marked as shipped. I tell him that I just want to cancel the order and he tells me I can't. Promises the same followup email/call and I hear nothing.
Sep. 29: Finally talk to David (Carlos) Rabago who FINALLY has some follow through. He tracks down the package to find it never left the warehouse. I ask him to cancel the order but he tells me I can't, but that he'll have the package held at a pickup location. Wow! David actually sends me a follow up email with tracking information, etc! The one star for this review is for him, Shoebacca's one saving grace.
Oct. 15: Finally get a "Shoelace.com has shipped your order!" confirmation email.

Ridiculous.

Shoes are sweet, so kept them but mostly because returning would have been even more of a hassle - I'm sure they would have found a way to mess that up.