Jason B.

Houzz sent my package to a previous address and blamed this on me, while orders made before the wrong address order were sent to my current/right address.

Because I wasn't able to get through to customer support since every time I called I was hung on, I called the sales team. The sales team told me that it was their error, while customer support refused to take blame.

Long story short, do not deal with Houzz customer service. It's a reason they're ranked and considered to be so bad. I don't understand how any company could have such horrible support and still be in business. Did a quick google search after my experience and found I'm not alone in the way I was treated by Houzz.