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Jason B.

  • 1 Review
  • 1 Helpful Vote
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Experience: Finance

Member since April 2018

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1 Review by Jason

4/10/18
American Express has really gone downhill fast--was a card holder for almost 10 years until recently. The representatives being hired by this company now are completely incompetent and shouldn't be in the customer service field.

My business platinum card was canceled unexpectedly without my proper authorization--had a phone conversation with a gentleman from another country and had mentioned potentially canceling the card if they couldn't fix the issues with my account. Well, I sign in the next day--card in canceled. Evidently these reps lack the understanding of our culture, and don't really listen to what we're saying indirectly.

I call to find out what happened and was told a supervisor needed to review the recorded previous call before they could reinstate the card and I would receive a call back in 24 hours or less. Long story short, I had to call them 4 more times over the next week after being promised by 3 different supervisors that I would receive a call back--it never happened.

Had them leave the card canceled and took my business elsewhere. This is by far one of the worst customer service experiences I've had. I'm in the customer service field, and there is no way I will use an American Express card again, and neither should anyone else. I understand not all experiences will be like mine, but you'll only be met with hassle when dealing with this company.

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