Jason B.

I ordered boots for my daughter in December 2016. I didn't want to worry about having to remember to skip every month so I just called one week later from my order and cancelled my VIP Membership. Now in January 2017 and February 2017 I have been charged $39.95 TWICE! I have called their customer service and they are claiming that they have not charged me any $39.95 charge. I received now help, no consideration of my issue, no optional help to get this figured out. I'm going to contact my bank and see if they can help. Other than that I have no i no idea what to do to get my money back. I have cancelled my account completely online so hopefully that avoids future charges.