I was a loyal customer and spend thousands of dollars with this company. I always bought hair from this company. Recently I had ordered hair from this company and some how the post office lost my package and originally I reached out to the company through via email and they didnt take my situation serious. I basically had to keep contacting them as well as the post office. It should have been them that contacted the post office since they used their services to ship my hair. Long story short they issued my package as lost and the company said they can't give me a refund but they can offer me my store credit which was 250 plus the insurance on the package which is 50 dollars. Then I asked okay so how can I redeem my store credit and my 50 dollar insurance on my hair they decided to recant what they offered me and tried to offer me 150 dollars of store credit. It took me threading them with the better business bureau to get desired results, even so they said they need to contact the post office AGAIN to verify if my package is really lost. IVE NEVER IN MY LIFE EVER HAD TO DEAL WITH SUCH UNPROFESSIONAL PEOPLE IN MY LIFE. THE FACT THAT I WAS A LOYAL CUSTOMER SPENDING THOUSANDS OF DOLLARS WITH THEIR COMPANY, I FIND THIS IMPALING. I WILL NEVER AGAIN IN MY LIFE EVER PURCHASE FROM THEM EVER AGAIN! I STILL YET TO EVEN GET MY STORE CREDIT.