Jasmin G.

Absolute worse NIGHTMARE come true. Orbitz is HORRIBLE/HORRENDOUS/INCOMPETENT! Save yourself the headache and DO NOT USE Orbitz! You will be left stranded with absolutely no help or competent representative from front line to leadership level to help. Take a guess how I spent my 35th Birthday on June 19,2020 at 6am?!?!:: NIGHTMARE ALERT:: Alone in the middle of Newark Airport missing every flight to Tampa because OBLIVIOUS ORBITZ' ticketing department Never issued me a ticket after flight was booked, confirmed and payed for WEEKS IN ADVANCE!.-What I thought was going to be a special birthday shared with my family in Tampa turned out to be a true nightmare as I'm an hour ahead of schedule before my flight starts boarding at 7:14am and as I check in with the airlines they informed that their system shows that I have not been issued a ticket and the travel agency (HORRIBLE ORBITZ) canceled my reservation! I immediately jump on the phone with HORRENDOUS ORBITZ and stood on the phone with the most incompetent representative for OVER 2 HOURS! YES, 2 HOURS on the phone with a representative, missing every single flight leaving out of that airport. She could not find my reservation after completely giving her the itinerary information OVER and OVERRRR again. Then during the second hour of the phone call she finds out that the ticketing department at OUTRAGEOUS ORBITZ neglectfully never issued me a ticket but took my payment! HOW INSANE! I have spoken to 5 representatives from front line level to lastly a woman named "Elizabeth" in "corporate" on June 20,2020 who kept me on hold for 1 hour and 45 minutes to then disconnect the call. ORBITZ YOU GUYS ARE HORRIBLE AND NOT ONLY STOLE MY MONEY; YOU STOLE MY PRECIOUS FAMILY TIME AND MY BIRTHDAY AWAY FROM ME. I Suggest someone from corporate get in contact with me immediately. ORBITZ itinerary number#*******301. AGENT: NT Booking REF: P928Q7. Hopefully you have enough competency to look up my contact with the info listed. FOLKS DO NOT USE THESE INCOMPETENT IMBECILES UNLESS YOU WANT TO BE STRANDED IN AN AIRPORT FOR TWO HOURS WITH A CANCELED TRIP AND ORBITZ TAKING YOUR MONEY FOR IT.

I WILL UPDATE THIS POST.