jasmine i.

I ordered a Superman themed controller from this company, but from etsy. Seems like the only person that replies is this guy named Collin Hayes. Anyways, I ordered my controller around mid November and the guy said it take weeks for it to be made and wouldn't make it for Christmas, but most likely after new years. I said it was fine. It was already the second of January and I messaged him asking when was the controller going to be shipped and told me around the six of that month. I decided to open a non delivery case because it took him forever to reply, but ever since I opened the case he would reply in a snap. So when the six came, it said he shipped the controller so i decided to close the case (stupid me), but it was on PRE SHIPMENT. I at first thought it was normal but then 2 weeks past and was still on pre shipment... I messaged him on etsy and his shop was gone, but his profile was still there. Ever since he hasn't replied. I then messaged him again couple days ago and today and still no reply. I then went to the main website and they haven't replied either. I am now asking for a refund, but I doubt that they'll reply to that. I will try calling them tomorrow now. Is anyone still having problem with this website? :/ this is ridiculous.