After shopping around locally and on the web, I placed an order for 3 pieces of bedroom furniture to go along with a few pieces of the same set we purchased locally. HomeCinemaCenter sent follow-up emails clearly describe the process and what to expect, and I received an email update at each stage of the process confirming that the shipment was on track (this same info is available on their order status site, but there is really no need to check). The furniture was shipped and delivered by the local white-glove delivery company well within the timeframe quoted when ordered (<3 weeks). All pieces were in great shape and we would definitely recommend and use this company again! Communication was excellent! Thank you very much!