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Jasmin C.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since April 2021

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1 Review by Jasmin

4/19/21

Do not use this company! Their customer service is absolutely terrible. They market to check and review the trademark you are trying to file prior to submission. My trademark came back with an error that could've been a simple fix. When I requested to adjust it, they had the audacity to tell me it was not their responsibility and that it would be an extra fee over $100. When I contact the head of their customer service he stated they are similar to Turbo Tax but they don't operate like Turbo Tax. LOL in other words they do the filing but they clean their hands of anything. You have better luck filing your trademark on your own. He would not provide me with corporate because "no such thing exists" because they are a small company. Instead of truly trying to help me he simply was more interested in arguing then when I requested his name and info to reference he then argued that I just didn't want to hear his solution. I don't understand the point in charging consumers to file information if you're not going to assist and see through that it is done correctly. I understand not being attorneys or legalities but a filing error should be fixed since they are the ones filing!

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