Jasmene M.

I booked a property in Houston, Tx. Due to covid 19, the city went back on lock down. Interrupting our travel plans. Before we can cancel our reservation, the property manager canceled us. Which, in their agreement would entitle us to a full refund and i should of been given an immediate refund. That wasnt the case. From mid June to present day, mid August now I have been going back and forth with vbro/homeaway from home, trying to obtain my refund. Its a circle dealing with any of them. Vbro tells you their not responsible and to contact the property, the property tells you their not responsibile, its one circle after another. Its frustrating and down right drainful. At this point its the principle, you don't scam people out their money. This company changed their name to escape bad reviews and BBA. They need to be turned in, canceled and sued by the millions of other customers I'm sure they scammed. Deleted their app, canceled any other future reservations i had for other trips and made a promise to never do buisness so 6th them again. Run, run & run away fast from this company. They will have you in the phone for countless hours, transferring you from person to pertain, with false promise of valuing back, then disconnect your calls. This company is an entire circus. Don't waste your time.