Jared M.

This review is barely about the product, in fact it isn't at all.

My girlfriend and I called ShoeCafe 24 to inquire about the shipping and make sure these shoes would arrive by Halloween. After talking to them we were assured that spending $25 on expedited shipping would be worth it. The lady we spoke with told us if the product was "ordered by 1:00 pm on the 29th, it would be shipped out same day and arrive on Halloween day at the latest." She went so far as to promise us. We then made the decision to order the product early and were excited to have a complete costume.

The product did not arrive till the Monday after Halloween and to make matters better, it was a size too big.

I called ShoeCafe24 this morning to ask for an exchange and our $25 for shipping, I was greeted by an aggravated customer service rep who from the beginning was rude and told me I was wrong. I immediately asked to speak with her manager who she said was in a meeting for the next 10 minutes. I asked for the manager to call me back as soon as available. 15 minutes later I was called back by the same rep I had spoken to previously who began this conversation by telling me a different story than I had told her. When I tried to correct her she raised her voice at me further accusing me of lying and demanding evidence of the conversation. I told her I wanted to speak with her manager. When her manager got on the phone it was more of the same, until her manager LEFT OUR CONVERSATION WHILE I EXPLAINED MY FRUSTRATIONS WITHOUT A WORD. Yes, you read that correctly, she ended our conversation by simply handing the phone back to her employee and not addressing the problem. I immediately asked the rep to be handed back to the manager and was told the manager was in a meeting and would not be available until later today. She then told me that based on their records, nothing was wrong so they would speak to Amazon but that nothing was likely to happen because there were right and I was wrong.

So to recount:
45 minutes spent on the phone.
Was yelled at.
Was accused of lying and changing my story.
Was told that I was wrong
Was told that Amazon might be wrong.
Had a conversation with the manager ended without a courtesy.
Was told that I had to wait until later to speak with the manager again.
Was sent a pair of shoes that were too big.

I have dealt with poor customer service before... but this takes the cake. I am completely unconfident my $25 will be returned and that I will even get called back.

In other words... don't order from ShoeCafe24.