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jaredm157

Jared M.

Trenton, United States

Contributor Level

Total Points
80

1 Review by Jared

5/13/21

I paid for the "$9 subscription" and the very next day 80 bucks was taken from my account by Zamzar, I didn't click another plan because the highest price for a plan is 25 bucks, I am greatly angered and will be taking legal action if I don't get my money back

Tip for consumers:
don't pay for anything

Service
Value
Shipping
Returns
chrisw109
Chris W. – Zamzar Rep

Hi Jared, Sorry you were charged an unexpected amount. It sounds like you ticked the checkbox to save money by paying annually for your account, instead of monthly, and this is why you'd have been charged $81. If you didn't mean to pay annually, we'd be very happy to change your account to a monthly one instead and refund the difference in cost. Alternatively, we can issue a full refund if you haven't yet used the account. Could you email us at support@zamzar.com and let us know how you'd like to proceed? Unfortunately, we don't know what email address you signed up with, so aren't able to email you directly about this. Thanks, the Zamzar team

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