Booked a house in October for two families for Dec 28-30. Owner cancelled on me on Dec 23rd. Never got a full refund. When the owner cancelled, I called home away to book a new house and since I hadn't gotten any money back yet I expected them to at least waive their booking fee. Manager told me that their "system" won't allow them to do that. Been three weeks, 5 phone calls, and about 4 hours on the phone, still haven't recieved a full refund. Again I'm told their "system" can't refund me, the owner has to. Their "system" had no problem taking $1011 out of my account within 2 hours of me booking. Funny how that works. Never again.