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It took more than 3 weeks for delivery.
Singaporean company but factory is actually located in China?
I wanted to exchange size for 2 items so I emailed to ask the procedure of exchange, the customer service asked me to resell them or gift them to other ppl and give me a small discount in return.
Without telling me what to do to return the items, I had to email again to ask for the return address and procedures, and wait for another day for the reply.
The valid exchange period is 14days after the product received by the CS reaction time is very slow and unhelpful.
Even Taobao have a better CS and efficiency.
Jan Y.'s review of JollyHers earned a Very Helpful vote
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On the 12/08/2020 I bought a glasses on the website. I've been debited and didn't receive any...
Dear, We are so sorry for the inconvenience caused for you. We try our best to service and make our customers satisfied. We just need to confirm whether you want to exchange a suitable one. We are willing to accept return for exchange to other size for you. As the international shipping cost is always expensive, and the process of refund would take a longer time, we just hope to give you more choices. If you insist in returning the item, we all respect and accept. Besides, after you confirm to refund, our financial staff needs 5 - 7 days to process the refund. Could you provide your order with us so that wre can help you as soon as possible. And we will send our detailed address and return policy to you by your email. Hope you can understand and give a chance to both of us.