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My order was refunded without any explanation. I asked their support and they said: "Our payment system is handled by a third party, has rejected this payment due to a potential dispute or chargeback risk. Therefore this order has been automatically cancelled and refunded."
They gave no chance to pay by another card or paypal.
* DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This shop is a real scam. 5 months, no item, no refund. They don't answer on emails even after opening a dispute on paypal.
Janusz C.'s review of DressLily earned a Very Helpful vote
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Janusz C.,
Thank you for your comment.
Your order has been cancelled due to the system bug and refunded in full to your original payment account on Sep 26.
We sincerely apologize for any inconvenience caused and thank you for your understanding.
Many thanks,
DressLily Customer Support Team