Jan S.

I paid $600.00 for tickets to the Move Beyond Tour at the Smart Financial Center in Sugarland, Texas on May 19th. These tickets were for the meet and greet package with opportunity to purchase collectibles, etc. I repeatedly emailed ticketmaster asking the time of the meet and greet session. I was told I would receive that information the week prior to the event. I did not receive and calling the Smart Financial Center resulted in no answer even though I called up to 6pm the day of the event. The people next to us had attended the event and said they received a text message with the time. (I have received text messages with available tickets for upcoming events, nothing for this one) I believe they are selling more tickets than they can accommodate and are just randomly selecting who gets notified. I am filing a complaint with the Attorney General's office for the State of Texas and urge anyone else who has had this issue to do the same. If the state gets enough complaints they will investigate and hopefully ticketmaster will be kicked out of Texas.